Automotive Flying Doctor Manager

🕒 June 6

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MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🚘 Automotive

🤖 Artificial Intelligence

Consulting • Automotive • Artificial Intelligence

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• The Flying Doctor Manager acts as the single technical point of contact in-country. • The role coordinates the collection, consolidation, and presentation of technical information and incident feedback, ensures country-impacting issues are recognized and addressed. • The Technical Delegate Manager (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes. • This is a field based position. • The position also leads and steers the local Swift-Dealers team to drive timely resolution of technical cases, elevate customer satisfaction, and optimize cost and service outcomes.

🎯 Requirements

• Previous hands-on experience in vehicle repair/diagnosis within the automotive sector. • Proven exposure to or collaboration with an OEM/importer or dealer network (direct or indirect experience preferred). • Experience coordinating cross-functional stakeholders and/or leading technical workstreams. • Hands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms. • Experience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets. • Prior exposure to technical documentation, case reporting, and technician coaching/training. • European field support experience and multi-brand familiarity are a plus. • Strong theoretical and practical understanding of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, HV systems where applicable). • Proficient with diagnostic methodologies (fault tree analysis, root-cause analysis, guided diagnostics, software calibration/flash procedures). • Skilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation. • Awareness of aftersales processes and KPIs (first-time fix rate, turnaround time, warranty/Goodwill considerations). • Proficient with OEM diagnostic tools and equipment, including wiTECH POD and DiagBOX VCI; ability to adapt to other OEM tools as required. • Competence in ECU programming, coding, and configuration; software update workflows and secure gateway access. • Advanced use of multimeters, oscilloscopes, and measurement equipment for signal tracing and verification. • Ability to interpret and troubleshoot electrical schematics and network communications (e.g., DTC analysis, live data, bus diagnostics). • Strong technical writing: concise incident summaries, repair instructions, and knowledge articles. • Proficient with standard IT tools (laptop-based diagnostics, remote support platforms, ticketing/case systems, MS Office or equivalent). • Customer focus and cost awareness: balances rapid resolution with quality and cost control. • Problem solving and analytical thinking: structures complex technical issues, identifies root causes, and defines pragmatic corrective actions. • Communication: clear, concise verbal and written communication tailored to technicians, service managers, and engineering stakeholders. • Collaboration and coordination: effectively leads and supports multidisciplinary teams at dealerships and technical centers. • Training and knowledge transfer: ability to coach technicians, deliver on-the-job training, and produce usable knowledge articles. • Organizational skills: plans missions, manages time, priorities, and case pipelines across multiple sites and markets. • Adaptability and open mindset: operates in dynamic, multi-brand environments and adjusts quickly to new tools, procedures, and technologies. • Initiative and autonomy: works independently in the field, escalating appropriately while driving cases to closure. • Attention to detail: rigor in diagnostics, documentation, and adherence to safety and quality standards. • Resilience and stress tolerance: maintains performance under time pressure and during complex or high-visibility incidents.