
5001 - 10000 employees
💼 Consulting
🚘 Automotive
🤖 Artificial Intelligence
Consulting • Automotive • Artificial Intelligence
MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.
🔥 11 minutes ago
🗣️🇫🇷 French Required
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5001 - 10000 employees
💼 Consulting
🚘 Automotive
🤖 Artificial Intelligence
Consulting • Automotive • Artificial Intelligence
MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.
• Analyze automotive after-sales processes and verify the compliance of warranty files at dealerships across the manufacturer’s network throughout France • Assess the compliance of repair work and document management against the manufacturer’s standards • Collect case data, plan on-site activities, and target priority checkpoints • Review repair files (repair orders, replaced parts, and manufacturer procedures) against contractual and warranty requirements • Identify non-compliance, billing/coverage anomalies, and opportunities for operational improvement • Explain anomalies to Warranty and After-Sales Managers and provide practical recommendations • Work with the After-Sales Manager to develop a roadmap for resolving discrepancies and improving site performance • Present and support audit findings and the action plan to dealership management • Provide accurate activity reporting and respond to advisory requests from the dealer and dealership network
• Experience in the automotive after-sales sector (automotive mechanics/vehicle maintenance, after-sales engineering, quality/auditing, service management, or after-sales management) • Strong automotive mechanical and technical knowledge to assess the consistency of repair files • Proficiency with IT tools and Excel (tracking and dashboards) • Excellent communication, teaching, and diplomatic skills • Strong attention to detail and analytical ability • Ability to work independently and as part of a team • Valid Category B driving licence • Enjoys field-based work and is available for regular travel • This role focuses on automotive technical expertise and processes; it is not intended for financial or accounting audit profiles
• Company car, with travel expenses covered • Paid leave and additional compensatory days (RTT) • Health and disability insurance • Works Council benefits
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