Program Support Analyst

Job not on LinkedIn

🔥 5 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🚘 Automotive

🤖 Artificial Intelligence

Consulting • Automotive • Artificial Intelligence

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Manage and action customer inquiries and email requests to support the billing administration and accounts receivable management in a timely manner • Accurately and correctly identify the appropriate course of action for customer requests • Conduct root cause analysis on recurring customer or account issues and recommend solutions • Support process improvement initiatives by identifying inefficiencies and proposing data-driven recommendations • Partner with cross-functional teams to support program reporting and analytical needs • Communicate via phone and/or email with customers consistently (written & verbal) • Receive inbound and place outbound calls to customers and dealers • Respond to and document all communication (internal and external customers, phone calls, emails) • Create and distribute customer invoices by request • Assist in system vehicle inventory management • Retain and file business documents • Cross-train in other functions and processes within the Department

🎯 Requirements

• Associate degree or higher preferably in Accounting, Finance, Business Administration, or a closely related field. • Customer service and program support background • Strong analytical and problem-solving skills, with ability to interpret data and identify trends • Ability to multitask various assigned responsibilities • Accuracy and attention to detail • Strong interpersonal and organizational skills • Strong written and verbal communication skills • Excellent follow-up • Ability to meet deadlines

🏖️ Benefits

• Employees can work remotely