Complex Care Nurse Case Manager

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🕒 July 10

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MTI America

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1992

🏥 Healthcare

☁️ SaaS

📦 Logistics

Healthcare • SaaS • Logistics

MTI America is a provider of integrated medical and claims-related services focused on workers' compensation and post-acute care management. They offer a wide range of solutions including transportation (MTiRide blended proprietary and rideshare networks with Smart Scheduling), language services (in-house medical and legal interpreters including VRI, telephonic, on-site in 240+ languages and ASL), physical medicine (brick-and-mortar and AI-powered telerehabilitation), home & catastrophic care, durable medical equipment management, diagnostic imaging & EMG/NCS scheduling, dental and hearing programs, medical management and re-employment services, and credentialing/partner networks for insurance carriers, self-insured employers, third-party administrators, state funds and case management companies. Their services emphasize clinical oversight, technology-enabled scheduling and telehealth, patient advocacy, and cost-effective care coordination.

📋 Description

• Provide clinical oversight and support for complex claims involving Home Health, Physical Medicine, Transportation, Language Services, Medical Care, Durable Medical Equipment, orthotics and prosthetics, respiratory equipment and supplies, medical supplies, and home or vehicle modifications • Review medical records, physician orders, progress notes, claims information, and clinical documentation to assess medical necessity and appropriateness of requested services • Apply clinical judgment, established medical criteria, and applicable state jurisdictional requirements when making medical-necessity recommendations • Analyze inpatient level-of-care documentation and assist with clinical review of proposed, concurrent, or retrospective services • Review CPT and HCPCS coding, charges, and potential up-coding concerns as part of claims and service review • Audit medical-necessity claims, peer-review reports, correspondence, addendums, and supplemental reviews in accordance with departmental policies and procedures • Obtain and organize clinical information needed to support authorization recommendations for nurse case managers, adjusters, and internal stakeholders • Provide direct clinical oversight and management of Complex Care Acute, Complex Care, and Complex Care Specialty claims within the MTI 360 platform • Partner with coordinators to monitor complex cases and provide periodic patient-status updates • Serve as a key clinical liaison between Claims, Medical Services, Operations, clients, nurse case managers, providers, and other stakeholders • Build and maintain collaborative relationships with physicians, nurses, nurse case managers, ancillary providers, adjusters, and clients • Support client satisfaction through timely communication, thoughtful discharge-planning support, responsiveness, and clinically appropriate recommendations • Support the Sales team as a clinical and complex-care subject-matter expert during client meetings, stewardship discussions, and prospective-client opportunities • Create and deliver educational programs, including CEU content, for insurance carriers, TPAs, nurse case managers, adjusters, and other external audiences as needed • Assist with the development and implementation of utilization-management and clinical-review programs, including the use of ODG guidelines where applicable • Participate in business meetings, conferences, webinars, and other professional-development or client-facing activities as needed • Learn and effectively use MTI systems, workflows, and documentation processes through onboarding and ongoing training

🎯 Requirements

• Active, unrestricted Registered Nurse (RN) license • Bachelor’s Degree in Nursing • Three to five years of nursing experience in a hospital, clinical, managed-care, utilization-review, case-management, or comparable healthcare setting • Strong knowledge of medical terminology, diagnoses, clinical documentation, and physician orders • Experience reviewing medical records, progress notes, and clinical information to support care decisions • Demonstrated critical-thinking, clinical-judgment, problem-solving, and decision-making skills • Strong written and verbal communication skills, including the ability to communicate clinical information clearly to both clinical and non-clinical audiences • Ability to build effective working relationships with internal teams, clients, providers, nurse case managers, and other stakeholders • Strong organizational skills and ability to manage multiple files, priorities, and turnaround-time expectations • Ability to work independently in a remote environment while remaining responsive and collaborative • Comfort learning new systems, processes, and a specialized workers’ compensation environment • Proficiency with Microsoft Office, including Word, Excel, and Outlook • Ability to comply with company policies, HIPAA requirements, and applicable state and federal regulations.

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) with company match • Paid time off and holidays