Senior Manager, Sales Operations

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Muck Rack

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

📱 Media

💰 $180M Series A on 2022-09

B2B • Media

Muck Rack is a Public Relations Management (PRM) platform that assists organizations in connecting with journalists, reporting on media coverage, and demonstrating the value of their work. By leveraging a media database that curates hundreds of millions of data points, Muck Rack helps PR teams find the right journalists, generate coverage, monitor news, and manage their public relations efforts effectively. Journalists also benefit from Muck Rack's free tools, which allow them to showcase their portfolios and analyze the impact of their reporting.

📋 Description

• Spearhead cross-functional efforts to streamline and optimize our Sales teams’ effectiveness across roles with the goal of driving operational efficiencies, and improving results (ARR growth, win rates, ACV) • Drive tight alignment on all initiatives in partnership with Sales Managers and VP, Sales • Partner with VP, Revenue Operations on quarterly roadmap and teamwide updates to ensure a clear understanding of the prioritization and value of work in flight across partner teams • Partner with Sales leadership, Analytics and VP, Revenue Operations on continued delivery of relevant insights that drive improvements in business performance • Oversee sales forecasting, quota and pipeline management processes to ensure accuracy and alignment with company goals • Implement and manage sales metrics, dashboards and reporting, ensuring we have a clear understanding of what reports we are using across the teams • Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of sales strategies and inform future initiatives • Partner with GTM Systems & Tools Manager and VP, Revenue Operations to further optimize current tools, systems, and processes that enable the sales team to perform optimally • Oversee reactive sales-related requests and ad hoc report needs in partnership with our Revenue Operations Specialist • Manage full cycle sales territory management, including process documentation and management, mid-year and annual account assignment and ROE escalation as necessary to VP, Sales and VP, Revenue Operations • Identify bottlenecks in the sales process and implement scalable solutions to drive efficiency • Partner with enablement to standardize workflows, documentation, and training that supports operational excellence • Anticipate the needs of leadership, and proactively surfacing insights and recommendations related to how performance can be improved.

🎯 Requirements

• 5+ years of experience in sales operations, or related fields, with at least 2 years in a leadership role • Experience in multiple phases of company growth (startup, $10-$50M, $50M to 100M, 100M+) • Proven track record of scaling and optimizing GTM processes in a high-growth SaaS environment • Experience managing sales operations teams • Strong understanding of GTM strategies, including sales, marketing, and customer success alignment • Demonstrated ability to create and execute scalable operational frameworks that drive revenue growth • Skilled in managing complex projects and driving operational change across multiple teams • Core understanding of the following GTM tech stack tools (or similar): Salesforce, Outreach, Gong, Lean Data, Zoom Info, Nooks, Spekit, LinkedIN Sales Navigator, LeadIQ, Atrium • Strong analytical skills with the ability to translate data insights into actionable strategies • Proactively incorporate AI tools into day to day work to improve productivity and accelerate delivery.

🏖️ Benefits

• Home office stipend, phone and internet reimbursement, coworking membership • Virtual and in-person team bonding (lunches, events, competitions) • Competitive geo-neutral pay in the U.S. • Annual reviews to ensure equity and market alignment • Standardized bonus or commission structure • 401(k) with employer contributions • Equity opportunities • Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents • 100% premium coverage for individuals on high-deductible plans • 24/7 Virtual Care and Employee Assistance Program • Employer-funded HSA contributions and other pre-tax benefits • Quarterly wellness stipend and free Headspace subscription • 4+ weeks of PTO, plus paid sick and mental health days • 13 paid holidays with the option to swap for personal days • Up to 16 weeks of fully paid parental leave • Transparent pathways for internal mobility and promotion • Bi-annual performance reviews, team workshops, and leadership training • Unlimited access to Coursera and O’Reilly • 2 additional PTO days annually for learning and development • Commitment to equity and valuing diverse perspectives • Agile, founder-led company focused on collaboration and innovation • Trusted by 3,000+ companies worldwide