Customer Support Specialist, English

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🕒 May 18

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Mudflap

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚗 Transport

💸 Finance

🤝 B2B

💰 Pre Seed Round on 2018-11

Transport • Finance • B2B

Mudflap is a fast-growing provider of fuel cards and a discount fuel app in the United States. The company offers drivers and fleets a way to save on diesel at over 2,700 truck stops nationwide by using the Mudflap Fuel Card and App, which come with no fees and significant discounts per fill-up. The Mudflap network is the largest diesel discount network in trucking and is recommended by a significant majority of carriers, owner-operators, and small fleets. The service also includes a partnership program for truck stops. Mudflap supports its users with a comprehensive app and card dashboard, FAQs, and customer support. The Mudflap Fuel Card is accepted wherever Visa is accepted, allowing for broader use and convenience for fleet managers and drivers.

📋 Description

• Strong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathy • Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way • Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day • Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful • Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding • Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap • Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat

🎯 Requirements

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments • Proficient with support tools like Zendesk or similar ticketing systems • Customer-first mindset with a genuine passion for delivering exceptional service • Excellent communication skills, both verbal and written • Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach

🏖️ Benefits

• Competitive pay and equity in a high-growth startup • Multiple health benefit options • Paid Time Off • 401(k) matching • Opportunities and support for major career growth • Annual Company offsite event (Mudfest!)