Client Services/Support Agent

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MultiplyMii

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MultiplyMii is a recruiting and remote-hiring service that connects growing companies with experienced Filipino remote professionals for roles such as marketing, operations, bookkeeping/finance, customer support, SEO, e-commerce, and administrative/project management. The company provides end-to-end hiring support including role planning, sourcing, candidate screening and shortlisting, structured onboarding support, and long-term hiring guidance. MultiplyMii also publishes salary guides, job description templates, success stories, and offers faster hiring options (Talent Overflow) and strategic workshops to help companies build cost-efficient, high-performance remote teams in the Philippines.

📋 Description

• Answer inbound phone calls and provide warm transfers to sales or enrollment coordinators • Triage customer inquiries according to Medicare enrollment stage and client needs • Update customer records, notes, and activities in HubSpot CRM • Respond to customer support tickets and email inquiries • Schedule and coordinate customer appointments and manage calendars • Accurately record and communicate appointment details • Handle approximately 40 inbound calls per day, with increased volumes during the Annual Enrollment Period • Maintain professional phone etiquette and provide excellent customer service • Handle calls and tickets daily • Collaborate with sales and enrollment coordinator teams

🎯 Requirements

• At least 5+ years of experience in a customer service or client services environment • Proven oral and written communication skills • Professional English proficiency • Demonstrated experience handling inbound phone calls • Ability to update records, notes, and customer activities in CRM systems • Background in coordinating calendars and booking appointments • Understanding of communication needs and preferences of senior populations • Comfortable working with customers aged 65 and above • Patience and empathy in customer interactions • Proficiency with HubSpot or similar CRM platforms (nice-to-have) • Familiarity with RingCentral or similar cloud-based phone systems (nice-to-have) • Must currently reside in the Philippines and be legally authorized to work there • Reliable computer, high-speed internet, and a quiet, dedicated workspace for remote work