Customer Support Specialist

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inDrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

✈️ Travel

💰 $150M Debt Financing - inDrive on 2024-03

Logistics • Marketing • Travel

inDrive is a global ride-hailing and delivery super-app that connects passengers, drivers, couriers and businesses through a marketplace where users negotiate fair prices. It offers city rides, city-to-city trips, courier and freight delivery, and consumer and driver financial services (inDrive. Money) such as loans. The company positions itself as an online aggregator focused on safety, local social-impact projects, and expanding mobility and delivery services across many countries.

📋 Description

• Respond to omnichannel customer inquiries via phone, email, and chat. • Quickly resolve customer issues. • Process returns, exchanges, and customer complaints. • Document every customer interaction accurately. • Update customer information in the CRM system. • Collect and forward customer feedback to relevant departments. • Inform customers about the status of their inquiries. • Act as a bridge for user feedback to relevant departments.

🎯 Requirements

• Excellent oral and written communication skills in Filipino and English. • Ability to conduct dialogue politely and professionally. • Ability to work with large volumes of information. • Attention to detail and accuracy in documentation. • Proficiency in PC and basic office programs. • Skills in working with CRM systems and other specialized software.

🏖️ Benefits

• Develop your professional skills with access to mentoring, career consulting, and learning programs. • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. • Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. • Improve your language skills through co-financed courses and internal speaking clubs. • Final benefits may vary depending on the location.