Sales & Product Support Specialist

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Support Strategic Accounts and New Business Development initiatives • Create customer presentations, sales materials, and product proposals • Build and manage customer quotes and pricing submissions • Coordinate sample requests, creative requests, and customer deliverables • Maintain pricing and margin workbooks with accurate product and cost information • Analyze product pricing, margins, and profitability • Maintain SKU data, case packs, pallet quantities, MOQ requirements, and product specifications • Partner with the Creative team to maintain product imagery, presentations, and supporting materials • Maintain accurate opportunity, forecasting, and customer data within NetSuite • Support new item setup, UPC creation, product information, and CRM data integrity • Generate reports and assist with pipeline and account management activities • Track projects from opportunity through production and delivery • Monitor open purchase orders and customer shipments • Communicate order status, project updates, and delivery timelines • Collaborate with Sales, Operations, Sourcing, Finance, and Creative teams • Perform ad hoc tasks aligned with the role’s responsibilities

🎯 Requirements

• Strong organizational and project management skills; ability to manage multiple priorities • Excellent communication and interpersonal skills with internal teams and customers • Strong analytical skills, including pricing, margins, and profitability analysis • Exceptional attention to detail and accuracy in product and customer data • Ability to work independently and collaborate effectively in a fast-paced environment • Bachelor’s degree in Business Administration, Marketing, Sales, Supply Chain Management, or related field preferred • 2–4 years of experience in sales support, product support, sales operations, customer service, account coordination, or related role • Strong verbal, written, and English communication skills • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Proficiency in Microsoft and Google applications • Advanced Microsoft Excel skills, including pricing analysis, margin calculations, Pivot Tables, VLOOKUP/XLOOKUP, and other lookup functions • Strong Microsoft PowerPoint skills and experience creating client-facing presentations • Experience using NetSuite or a similar CRM/ERP platform • Proficiency with Microsoft 365, Asana, Dropbox, and Slack • Strong understanding of pricing strategies, product margins, forecasting, and sales support processes • Experience maintaining SKU data, UPC creation, product specifications, and pricing information • Knowledge of purchase order tracking, project coordination, and customer order management

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government Mandated Benefits • Employer Share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth