Support Specialist

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CrewBloom

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

📋 Description

• Respond to customer questions and support requests through email, chat, phone, or other support channels • Troubleshoot product and technical issues and guide customers through solutions • Investigate issues by gathering relevant information, reproducing problems, and identifying possible causes • Provide clear, accurate, and easy-to-follow instructions to customers • Assist customers with product features, account settings, configurations, and general product usage • Document customer interactions, troubleshooting steps, and resolutions accurately in the support system • Escalate complex or unresolved technical issues to the appropriate internal teams • Follow up with customers to ensure issues have been properly resolved • Identify recurring customer issues and communicate trends or product feedback to internal teams • Work closely with Product, Engineering, Customer Success, and other teams when necessary • Stay up to date with product updates, new features, and internal support documentation • Contribute to improving support processes, knowledge base articles, and customer-facing resources

🎯 Requirements

• 2+ years of experience in customer support, technical support, SaaS support, or a similar customer-facing role • Experience supporting customers using web-based software or SaaS products • Strong troubleshooting and problem-solving skills • Comfortable investigating technical issues and learning new software quickly • Excellent written and verbal English communication skills • Able to explain technical concepts in a simple and customer-friendly way • Strong attention to detail and ability to manage multiple support requests • Customer-focused, patient, and professional, especially when handling frustrated customers • Comfortable working independently in a remote environment • Strong documentation and organizational skills • Willingness to collaborate with technical and non-technical teams • Nice to Have: Experience supporting B2B SaaS products • Nice to Have: Experience with help desk or ticketing platforms • Nice to Have: Familiarity with CRM, customer engagement, scheduling, communications, or business management software • Nice to Have: Experience troubleshooting integrations or third-party software • Nice to Have: Basic understanding of APIs, web applications, or system integrations • Nice to Have: Experience working with U.S.-based customers • Nice to Have: Experience in a fast-paced technology or software company

🏖️ Benefits

• Fun, inclusive, innovative culture • Professional growth support • Daily opportunities to learn, innovate, and make an impact • Career growth opportunities and resources • Fast-paced, engaging work environment • Work from home or any location of your choice • Work-life balance • No stressful commutes