Healthcare Customer Service Representative

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Answer inbound calls from patients and assist with billing inquiries, insurance claims, and account balances. • Apply payments accurately and explain EOBs (Explanation of Benefits) and ERAs (Electronic Remittance Advice). • Handle difficult or upset callers with professionalism, empathy, and patience. • Escalate complex issues to designated team members when necessary. • Compose and send clear, professional emails to patients with billing or insurance-related information. • Maintain accurate records of patient interactions in the system. • Support AR (Accounts Receivable) or billing management functions as needed.

🎯 Requirements

• Prior experience in healthcare billing, insurance, or AR management is required. • Strong understanding of EOBs, ERAs, and general insurance contract terms. • Experience with eClinicalWorks (ECW) is highly preferred. • Outstanding verbal communication skills and a warm, empathetic phone presence. • Excellent written communication skills, particularly in email correspondence. • Ability to remain calm and composed when handling frustrated or angry patients. • Patient, easy-going, and able to avoid taking challenging conversations personally. • Comfortable working independently and collaboratively in a remote environment.

🏖️ Benefits

• Work from Home • Schedule: Monday to Friday, 9:00 PM to 6:00 AM (Philippine time) • Holidays following select US holidays: Christmas, New Year, Thanksgiving, Independence Day, Labor Day