Senior Customer Service Specialist

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RunRemote

WebsiteLinkedInAll Job Openings

1 - 10 employees

📣 Marketing

📦 Logistics

✈️ Travel

Marketing • Logistics • Travel

RunRemote is a recruitment partner that helps companies hire top-rated remote professionals from the Philippines. The firm sources, thoroughly vets, and interviews candidates to present a short list of full‑time hires who work directly for the client, promising significant cost savings (around 70%) and typically placing candidates within 3–4 weeks. RunRemote charges a one-time success fee, offers ongoing support and a 90‑day guarantee, and focuses on roles across sales & marketing, operations, finance, customer experience, HR and design.

📋 Description

• Serve as the first point of contact for customer enquiries across phone, email, and other communication channels • Handle a high volume of inbound calls while providing friendly, professional, and solution-focused service • Listen carefully to customers, clarify unclear enquiries, and understand customer needs • Triage enquiries and determine the appropriate department, team, or person to action each request • Provide first-contact assistance and escalate enquiries to the appropriate internal team when required • Gather and accurately record customer information, job details, and service requests in Simpro • Create, update, and allocate jobs and enquiries in Simpro • Respond to and manage customer enquiries through the Outlook service inbox • Liaise with internal teams and follow up on outstanding requests to ensure timely resolution • Follow established SOPs and workflows while developing knowledge of the company’s services and internal teams

🎯 Requirements

• 3+ years of experience in customer service, customer support, or similar frontline customer-facing roles • Experience in a high-volume customer service environment handling phone calls, emails, job records, and internal coordination simultaneously • Excellent verbal and written English communication skills • Ability to communicate clearly and professionally with a wide range of customers • Strong listening and questioning skills • Ability to handle ambiguity, unclear requests, and stressed customers • Highly organised and detail-oriented • Strong data-entry and record-keeping skills • Ability to learn and navigate multiple systems and software • Ability to coordinate with multiple internal teams • Reliable and consistent, with ownership and accountability • Comfortable learning technical products, services, and terminology • Experience with 80+ inbound calls or customer interactions per day is a standout qualification • Experience using Simpro, 3CX, or similar job management, CRM, ticketing, or phone systems is a standout qualification • Experience in trades, field services, security, locksmithing, or other technical service businesses is a standout qualification • Experience working with Australian customers or within an Australian business environment is a standout qualification

🏖️ Benefits

• Great opportunities for career growth • Opportunity to work in an amazing environment • 100% remote work • No daily commute