Customer Service, Dispatcher

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🔥 2 hours ago

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MultiplyMii

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MultiplyMii is a recruiting and remote-hiring service that connects growing companies with experienced Filipino remote professionals for roles such as marketing, operations, bookkeeping/finance, customer support, SEO, e-commerce, and administrative/project management. The company provides end-to-end hiring support including role planning, sourcing, candidate screening and shortlisting, structured onboarding support, and long-term hiring guidance. MultiplyMii also publishes salary guides, job description templates, success stories, and offers faster hiring options (Talent Overflow) and strategic workshops to help companies build cost-efficient, high-performance remote teams in the Philippines.

📋 Description

• Handle ~20 calls per day from customers regarding appointments, billing, service concerns, and technician whereabouts. • Manage technician schedules in our CRM (PestRoutes), ensuring efficient job pool distribution. • Enter and update customer records, manage billing entries, and execute key support workflows in PestRoutes. • Follow up on unpaid invoices and manage recurring billing issues. • Act as the communication link between field techs and customers, translating needs clearly and effectively. • Proactively handle cancellation attempts, resolve concerns, and uphold service quality standards. • Occasional inventory ordering, service area coordination, and ops support.

🎯 Requirements

• At least 5–7+ years in customer service, dispatch, or office admin roles; preferably in home services. • Familiarity with CRMs (PestRoutes is a plus) and phone systems. • Strong organizational skills, with high attention to task accuracy and schedule adherence. • Clear, confident English on phone calls—no filler language, empathetic yet firm when needed. • Able to manage solo responsibilities without daily supervision. • Looks to join a company long-term and grow within a stable, trusted environment. • Prior experience in the pest control, HVAC, or home services industry (Nice-to-Have). • Proven dispatcher or scheduling experience (Nice-to-Have). • Familiarity with U.S. customer service expectations (Nice-to-Have). • Seniority or leadership capability (potential to manage future team) (Nice-to-Have).