Home Health Operations Support Specialist

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SallySupport

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤝 B2B

🏥 Healthcare

B2B • Healthcare

SallySupport is a B2B provider that embeds trained, full‑time remote assistants into home care agencies’ operations to handle back‑office tasks and compliance work. They recruit, vet, and train remote staff (roles include administrative assistants, EVV specialists, retention specialists and after‑hours coverage) who join client systems, work in the client’s time zone, and function as extensions of the local team. SallySupport emphasises industry‑specific training, a proven onboarding process, ongoing performance support, month‑to‑month contracts, and a replacement/ pause‑billing guarantee to reduce hiring risk and lower operational overhead for home care agencies. The company was founded by a former home care agency operator (Dan Bofoya) to help agencies scale operations, improve compliance, and reduce staff burnout.

📋 Description

• Support daily home health operations and clinical coordination • Assist with last-minute staffing and scheduling needs • Coordinate with clinicians, caregivers, patients, and office staff • Help support onboarding and training-related tasks • Monitor operational workflows and assist with administrative follow-up • Communicate professionally via phone, email, and messaging platforms • Assist with documentation, CRM updates, and system management • Support after-hours operational coverage and issue escalation when needed • Assist the owner with day-to-day operational and administrative tasks • Help organize projects, follow-ups, reminders, and internal workflows • Support communication between departments and leadership • Assist with social media posting and content coordination • Support CRM organization and marketing tasks • Assist with AI-driven website updates and administrative website tasks • Help maintain organized digital systems and online workflows

🎯 Requirements

• Extremely computer savvy and fast at learning new systems • Comfortable managing multiple software platforms simultaneously • Strong English communication skills (written and verbal) • Comfortable speaking with clinicians, patients, and professionals • Highly organized and dependable • Able to multitask and stay calm under pressure • Strong problem-solving skills and attention to detail • Self-motivated and able to work independently once trained • PC compatible setup required (Windows-based computer only) • Dual monitor setup required • Reliable high-speed internet connection • Experience supporting home health, healthcare, or medical operations • Experience with scheduling, staffing coordination, or clinical support • Experience with CRM systems, social media, or digital marketing • Experience with website management or AI tools is a strong plus • Gaming or advanced computer hobby background is considered a major advantage due to strong system navigation and technical adaptability