NetSuite Customer Support Specialist

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Atticus Advisory Solutions Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤝 B2B

🎯 Recruiter

💼 Consulting

B2B • Recruitment • Consulting

Atticus Advisory Solutions Inc. is an outsourcing/offshoring firm that provides offshore ERP talent and managed staffing for ERP delivery. It recruits, places, and manages implementation consultants, developers, integration specialists, data/reporting analysts, QA, support, and finance ops aligned to NetSuite, SAP, Acumatica, Odoo and adjacent ecosystems. The company emphasizes retention, predictable delivery, role-based upskilling, and governance to reduce churn and rework, reporting outcomes like 91% staff retention, 1,000+ ERP consultants placed, and shortlists within 48 hours. Its services combine recruiting and placement, retention and management, and training/upskilling to act as a reliable extension of client teams.

📋 Description

• Act as the first point of contact for client inquiries and provide high-quality support across email, phone, and chat • Diagnose, troubleshoot, and resolve most customer issues independently across multiple product areas • Perform detailed analysis of client-reported problems, using product knowledge, documentation, and internal tools to identify root causes • Escalate only the most complex or system-level issues to senior support teams, with clear documentation of findings • Maintain accurate and complete ticket records, ensuring clients stay informed throughout the resolution process • Stay current on new features and enhancements to deliver knowledgeable, up-to-date support • Participate in ongoing training and contribute feedback to improve support processes and knowledge resources

🎯 Requirements

• Bachelor’s degree in Accounting or Finance required • 3–5 years of hands-on NetSuite experience required, including functional troubleshooting and administration • Strong written and verbal communication skills with the ability to explain technical concepts clearly • Proven problem-solving ability and technical curiosity • Customer-service mindset with professionalism, empathy, and attention to detail • Ability to manage multiple cases, prioritize effectively, and work collaboratively within the team

🏖️ Benefits

• Competitive compensation • Health and medical insurances • Annual leaves • Flexible working arrangement • Opportunities for growth and development