Customer Support Specialist

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Outsourced Staff

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Outsourced Staff is a company that specializes in providing high-caliber remote teams for various roles including software development, IT support, digital marketing, and customer service. With over 25 years of experience, they focus on matching businesses with exceptional talent to aid in their growth, ensuring candidates are thoroughly screened for skills and cultural fit. The company offers a wide range of outsourced solutions, including virtual assistance, software development, and customer support, promoting efficiency and productivity for their clients.

📋 Description

• Enjoy a rewarding career with Outsourced Staff, a fast growing Australian owned BPO company specialising in customer support roles for the freight and logistics industry. • Our client is a leading international freight and logistics company looking for loyal, & driven individual to join their existing Philippines based support team. • This is a full time remote work from home role working business hours 8:30am – 5:30pm Monday to Friday AEST. • Interact with freight carriers and customers alike to resolve general enquiries that may arise. • Taking inbound calls plus making outbound calls to customers and suppliers daily. • Complete freight quotations & booking requests. • Provide customer support by responding to emails, skype / slack requests etc. • Complete incoming enquiries with a set of FAQ’s, systems and procedures. • Overnight shipment track & trace status updates with various freight companies plus updating of relevant daily reports in Google Sheets etc. • Multi-task by monitoring different email addresses and messaging groups while responding to inbound support enquiries. • Ability to take ownership of and work to resolve customer issues. • Proactively communicate with customers providing feedback on progress of inquiries. • Support other team members during unexpected high-volume request times. • Escalate unusual or complicated requests to the team leader and collaborate with them to find a resolution to any challenging situations.

🎯 Requirements

• At least 2 years customer service experience working for an established BPO, or inbound call centre environment • Prior experience working for a freight forwarding company an advantage • Strong verbal and written English communication skills • Must handle inbound & outbound calls working from home office environment • Ability to follow structured systems and procedures • Effective time management and prioritisation skills • Ability to work independently with limited supervision or direction • Strong multi-tasking skills • Proficient with Microsoft Office and Google products suite • Data entry skills • Soft Skills: driven, team player, customer-focused, high attention to detail, problem-solving mindset with a can-do attitude & willingness to learn

🏖️ Benefits

• Full time work from home role • Day shift working Monday to Friday Australian business hours • No weekend work • Holiday & sick leave • Australian national public holidays • Birthday bonus day off • Benefits contributions towards Pagibig, SSS & Phil Health • 13th Month pay