Compliance Support Specialist – Homecare

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Review caregiver onboarding requirements to ensure all required credentials and compliance items are complete, accurate, and current. • Verify licenses, certifications, background checks, health clearances, and other onboarding requirements before onboarding approval. • Identify missing, expired, or incomplete requirements and ensure they are resolved in a timely manner. • Maintain accurate and organized caregiver compliance records. • Partner with Recruitment and other internal teams to obtain outstanding onboarding requirements. • Communicate requirement status and provide timely updates to stakeholders. • Follow up on missing items to help keep the onboarding process on schedule. • Escalate unresolved compliance issues when necessary. • Update internal systems with compliance and onboarding statuses. • Track outstanding requirements and prepare status reports as needed. • Maintain confidentiality of caregiver information. • Support process improvements that enhance the efficiency and accuracy of the compliance process.

🎯 Requirements

• 2+ years of experience in compliance support, onboarding, recruitment coordination, healthcare administration, or a similar role. • Strong attention to detail with the ability to identify missing requirements and inconsistencies. • Excellent organizational and follow-up skills. • Strong written and verbal communication skills. • Ability to manage multiple priorities in a fast-paced environment. • Proficiency in Microsoft Office, particularly Excel, and experience working with HR or onboarding systems.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities