Customer Support Associate

🕒 July 17

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 45%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Handle inbound customer support concerns through phone and email in a timely and professional manner • Assist users with login and password related issues • Support resident and superuser account concerns within the defined pilot scope • Help coordinate and support KeyLink installations through scheduled Zoom sessions • Document cases clearly and accurately in the ticketing platform • Assess issues, identify next steps, and provide clear guidance to customers • Deliver patient, empathetic, and professional support to users with different levels of technical knowledge • Escalate complex issues, bugs, or system-related concerns when needed • Collaborate with internal teams and support leads to resolve customer concerns • Learn product features, workflows, and support processes continuously as the support scope expands • Use documentation, help resources, and internal knowledge tools to find answers independently • Maintain a strong customer-first approach in every interaction

🎯 Requirements

• At least 1 to 3 years of experience in customer service, customer support, technical support, or help desk support • Excellent English communication skills, both spoken and written • Strong customer service orientation with the ability to build rapport and communicate clearly • Comfortable handling phone-based and email-based support • Tech-savvy and confident using computers, web-based systems, and multiple tools at the same time • Strong multitasking skills and the ability to work across several screens and systems efficiently • Good judgment and problem-solving ability • Patient, personable, and able to stay calm when dealing with frustrated customers • Detail-oriented, reliable, and able to work well in a fast-moving environment • Comfortable learning a large and evolving software platform • Willing to ask questions, receive feedback, and continuously learn • Comfortable working remotely • Experience supporting a SaaS product or software platform • Experience using Freshdesk, Freshcaller, Slack, Jira, Confluence, or similar tools • Experience supporting customers with account access, system navigation, or basic troubleshooting concerns • Background in teaching, training, or other roles that involve guiding users step-by-step • Experience working with complex products that require continuous learning

🏖️ Benefits

• Work from home • Monday to Friday schedule • US Holidays (Client Holiday Calendar Provided)

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