Resident Support Specialist

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🔥 27 minutes ago

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Arboreal Management

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🏗️ Construction

🏥 Healthcare

🏨 Hospitality

Construction • Healthcare • Hospitality

Arboreal Management is a property management company that operates and leases residential buildings across multiple Pacific Northwest cities (Seattle, Tacoma, Portland, Spokane). They focus on affordable, sustainable housing in walkable urban locations, offering a mix of new construction and restored older buildings, on-site community managers, fast in-house maintenance, and tech-enabled tenant portals for online paperwork and payments.

📋 Description

• Respond to resident inquiries through phone, email, text, and AppFolio. • Provide timely updates regarding maintenance requests, renewals, move-ins, and account questions. • Follow up with residents until concerns are resolved. • Document all resident interactions in AppFolio. • Serve as the dedicated operational support for assigned portfolios. • Assist Property Managers with administrative responsibilities. • Monitor daily portfolio tasks and ensure timely completion. • Coordinate with onsite teams to resolve resident concerns. • Monitor upcoming move-ins. • Review resident ledgers before move-in. • Verify lease completion and required documentation. • Track upcoming lease expirations. • Conduct renewal outreach. • Review delinquency reports. • Track payment promises. • Monitor assigned work orders. • Provide residents with maintenance status updates. • Maintain accurate AppFolio notes. • Update resident records.

🎯 Requirements

• Strong customer service skills • Excellent verbal and written communication • Strong organizational skills • Time management • Problem-solving • Attention to detail • Ability to multitask • Ability to prioritize workload • Team collaboration • Property Management experience • Resident Services • Customer Service • AppFolio experience preferred • Fair Housing knowledge • Maintenance coordination experience is a plus