Support Agent

🔥 13 hours ago

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exmox GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🎮 Gaming

🤝 B2B

Gaming • B2B

exmox GmbH is a data-driven mobile user acquisition and ad tech company that builds advertising campaigns and platform solutions to connect players with mobile games. They operate across Android and iOS in multiple regions (including DACH, UK, US, CA), work directly with game publishers and studios to scale installs, improve ROAS and retention, and publish case studies showcasing results with partners such as Playrix, Zynga, and other mobile game publishers.

📋 Description

• Handle a wide range of inquiries via helpdesk tools, resolving account-related, technical, and app-specific questions • Deep-dive into technical issues to find solutions that help users continue enjoying their gaming offers • Manage complex support workflows, prioritizing tasks effectively to meet response time goals • Work alongside our remote team in the Philippines and internal teams to maintain a consistent and high-standard support experience • Identify recurring bugs or user pain points and share insights with the team to help improve the product

🎯 Requirements

• Previous experience in customer support or a professional background demonstrating strong interpersonal skills and situational awareness • Experience in mobile gaming and player support is a big plus • Advanced proficiency in written and spoken English • A genuine interest in technical support environments and the mobile gaming industry • A proactive, solution-oriented approach with the ability to manage tasks independently • Familiarity with helpdesk software like Zendesk is a strong plus

🏖️ Benefits

• 100% Work from Home (must be based in Metro Manila) • Overtime hours may be required based on business needs • Working on public holidays may be required on an as-needed basis • All necessary work hardware will be provided • 15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days