Support Agent

🕒 July 27

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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exmox GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📣 Marketing

🎮 Gaming

🤝 B2B

Marketing • Gaming • B2B

exmox GmbH is a data-driven mobile user acquisition and ad tech company that builds advertising campaigns and platform solutions to connect players with mobile games. They operate across Android and iOS in multiple regions (including DACH, UK, US, CA), work directly with game publishers and studios to scale installs, improve ROAS and retention, and publish case studies showcasing results with partners such as Playrix, Zynga, and other mobile game publishers.

📋 Description

• Handle a wide range of inquiries via helpdesk tools, resolving account-related, technical, and app-specific questions • Deep-dive into technical issues to find solutions that help users continue enjoying their gaming offers • Manage complex support workflows and prioritize tasks to meet response time goals • Work alongside the remote team in the Philippines and Germany-based internal support teams • Identify recurring bugs or user pain points and share insights to improve the product • Provide timely support to users of exmox’s rewarded user engagement and acquisition platform • Maintain a consistent, high-standard support experience worldwide

🎯 Requirements

• Must be based in Metro Manila • Previous experience in customer support or a professional background demonstrating strong interpersonal skills and situational awareness • Experience in mobile gaming and user support is a big plus • Advanced proficiency in written and spoken English • Genuine interest in technical support environments and the mobile gaming industry • Proactive, solution-oriented approach with the ability to manage tasks independently • Familiarity with helpdesk software like Zendesk is a strong plus • Availability for full-time, 40 hours per week, Monday–Sunday rotating shifts • Ability to work rotating night shifts • Ability to work on public holidays as needed • CV in English

🏖️ Benefits

• 100% Work from Home • All necessary work hardware will be provided • 15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days • Transport subsidy • Learning budget • Wellness and gym • Workation • Bi-weekly team lunches • Overtime hours are possible based on business needs • Full-time permanent employment