Customer Support and Logistics Specialist

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🔥 2 hours ago

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MultiplyMii

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MultiplyMii is a recruiting and remote-hiring service that connects growing companies with experienced Filipino remote professionals for roles such as marketing, operations, bookkeeping/finance, customer support, SEO, e-commerce, and administrative/project management. The company provides end-to-end hiring support including role planning, sourcing, candidate screening and shortlisting, structured onboarding support, and long-term hiring guidance. MultiplyMii also publishes salary guides, job description templates, success stories, and offers faster hiring options (Talent Overflow) and strategic workshops to help companies build cost-efficient, high-performance remote teams in the Philippines.

📋 Description

• Manage a high volume of customer emails, particularly inquiries and quotation requests. • Prepare and send quotations, proforma invoices, sales orders, purchase orders, and order confirmations. • Coordinate with suppliers to gather pricing and ensure prompt, accurate responses. • Follow established processes and flowcharts to ensure efficient order fulfillment. • Communicate with the warehouse regarding bookings, deliveries, and logistics. • Deliver professional, responsive customer service in a B2B environment. • Maintain and update weekly spreadsheets and operational documentation. • Coordinate logistics tasks that are directly connected to customer requests and the delivery process, integrating seamlessly with the customer support workflow.

🎯 Requirements

• At least 4 years of relevant experience in administrative, operational, or logistics support roles within a commercial business, ideally involving physical product sales. • Proven experience handling B2B customer service processes (quotations, invoices, purchase/sales orders). • Experience in logistics coordination or shipping processes. • Familiarity with ERP systems, customer support/ticketing tools (e.g., Freshdesk, Freshsales). • Proven and strong commercial instincts • Background in a B2B environment. • Skilled in managing and prioritizing high-volume email correspondence. • Excellent written and verbal English communication skills. • Strong command of Microsoft Office Suite (Excel, Word, Outlook). • Able to work autonomously, take initiative, and manage tasks without micromanagement. • Committed to providing responsive and professional customer service. • Strong ability to juggle multiple tasks in a fast-paced setting. • Diligent in following established procedures and documentation workflows. • Quick to identify issues and propose effective solutions. • Comfortable handling significant workloads and competing deadlines. • Prompt and reliable in communication and task execution. • Open to feedback, always honest, positive & can-do energy, nurturing, strong ability to follow instructions • Bachelor’s degree in a business-related field preferred.

🏖️ Benefits

• 100% Remote Work • 13th Month Pay • Healthcare (HMO) • Comprehensive Fringe Benefits package • Paid Service Incentive Lead (SIL) • Paid Philippines Holidays • Free Learning and Development Programs