Customer Service, Administrative Assistant

🔥 3 minutes ago

🇲🇽 Mexico – Remote

💵 $9 - $12 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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My Hero VA

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

My Hero VA is a staffing and matching service that connects businesses with affordable, vetted remote virtual assistants at $4–9/hr. They handle sourcing, screening, and presenting candidates across roles like executive assistants, media buyers, video editors, and sales reps, offer a pay-after-you-hire model with no upfront fees, and provide a six-month performance guarantee to reduce hiring friction and help companies scale without working nights.

📋 Description

• Answer incoming calls and emails, explain the company’s services and pricing, and respond to customer questions • Communicate two-hour arrival windows to customers based on technicians’ daily schedules • Review technician reports for accuracy and completeness, clarifying missing or incorrect information before sending • Upload service reports to Jobber and email completed reports to customers • Follow up with customers regarding unpaid invoices and outstanding payments • Respond to questions about jobs and coordinate requests for return visits with the team • Help technicians locate properties using Google Maps or by contacting homeowners and partners for directions • Maintain accurate customer details, job records, and communication notes in Jobber • Gather customer and job information to help the owner prepare quotes • Follow up on outstanding quotes and request Google reviews during quieter periods • Keep customers, technicians, and the office informed of outstanding questions and next steps

🎯 Requirements

• Fluent English and Spanish, both spoken and written • Previous professional experience in customer service and administrative support • Experience using Jobber and RingCentral • Confidence handling inbound calls, customer questions, and payment follow-ups • Strong attention to detail when reviewing reports, addresses, and customer records • Ability to manage multiple tasks and follow through without constant reminders • Comfortable using email, Google Maps, and online business tools • Ability to learn the company’s services, pricing, and Florida service area • Reliable computer, stable internet connection, and a quiet workspace suitable for customer calls • Availability Monday through Friday, 8:00 AM to 5:00 PM Eastern Time • Highly preferred: Experience supporting a pool service, repair, or other home services company • Highly preferred: Experience coordinating with field technicians and communicating appointment windows • Highly preferred: Experience following up on invoices and service quotes • Highly preferred: Previous remote experience supporting U.S. customers

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