Clinical Support Specialist

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🕒 April 16

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MyCareer+

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<MyCareer+> is a women-led recruiting firm that acts as an outsourced internal recruiting team, handling end-to-end sourcing, screening, and interview coordination for businesses. They specialize in finding virtual assistants, remote and onsite staff across global markets (U. S. , Canada, Europe, Australia, Middle East, Philippines) and position themselves as a cost-effective alternative to traditional staffing agencies. Their services emphasize flexibility, data/reporting, and time-efficient hiring for business clients.

📋 Description

• Provide expert clinical support to patients, managing complex medical inquiries with empathy and accuracy • Build ongoing relationships with users, becoming a trusted partner as they navigate their use of the technology • Interpret and explain medical device data, results, and trends in patient-friendly language • Address patient concerns related to functional medicine, nervous system health, and neurotechnology applications • Triage clinical inquiries and escalate complex cases appropriately • Maintain high response quality and patient satisfaction standards • Create and maintain comprehensive clinical support documentation including patient support protocols, clinical response templates, patient-facing FAQs, and internal knowledge base materials • Ensure all documentation is clinically accurate, up-to-date, and compliant with medical standards • Develop standardized workflows for handling various patient request types • Create decision trees and escalation pathways for clinical scenarios • Contribute to ongoing optimization of support workflows and processes • Identify opportunities to improve patient experience and support efficiency • Support the development of scalable clinical support frameworks as the business grows • Work closely with research, product, and clinical teams to stay updated on device capabilities and emerging use cases • Provide clinical insights to inform product development and patient education materials • Participate in and lead training and knowledge-sharing with the broader support team

🎯 Requirements

• Must hold an MD or equivalent medical qualification • Must be registered and licensed to practice medicine in the Philippines • 4+ years of clinical practice or healthcare support experience • Strong foundation in medical research interpretation and evidence-based medicine • Experience in one or more of the following: functional medicine, nervous system health and neurology, neurotechnology, mental health and psychiatry, immunology, or cardiovascular disease • Ability to explain complex medical concepts in accessible, patient-friendly language • Excellent written and verbal communication skills in English • Experience in customer or patient-facing support roles • Comfortable learning and working with new technical platforms • Able to work across multiple time zones as needed

🏖️ Benefits

• Opportunity to shape and lead clinical support frameworks • Work with a mission-driven, fast-growing team • Provide patient support and clinical expertise