L2 Support Engineer

Job not on LinkedIn

🔥 12 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

My IT Crew

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

🤝 B2B

🏥 Healthcare

Cybersecurity • B2B • Healthcare

My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations).

📋 Description

• Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems. • Own client communication, building rapport, managing expectations, and ensuring every interaction ends with a positive outcome. • Manage your ticket queue with precision, prioritizing effectively and handling warm transfer escalations with a calm, confident approach. • Contribute to a knowledge base that actually works, creating and refining documentation that empowers the entire team to succeed. • Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end. • Collaborate across the team in weekly meetings and team-led trainings, helping to drive yourself and the company forward. • Lead by example, upholding our commitment to accountability, proactive service, and stellar customer support.

🎯 Requirements

• Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies. • Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP. • Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi. • A passion for excellent customer service and a proven ability to build trust and defuse tough situations. • A track record of creating heavy internal documentation that helps your teammates grow and learn. • Experience with Remote Access Solutions like Remote Desktop and RemoteApps. • An eagerness to learn and a collaborative spirit—you enjoy helping others move forward.

🏖️ Benefits

• Access to world-class tools and documentation that's actually useful • Real opportunities for growth through team-led training and exposure to cutting-edge technology • A company that rewards initiative, values growth, and supports your professional journey • A team that listens, learns, and collaborates to win together