Client Success Analyst

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🕒 March 31

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N3XT SPORTS

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

⚽ Sports

🤝 B2B

Sports • B2B

N3XT SPORTS is a consultancy and services firm focused on transforming and modernizing the sports industry through digital transformation, strategy, innovation, investment advisory, project management, commercial services, and marketing and communications. The company partners with sports organizations, technology and investment ecosystems across the US, Europe, and the Middle East to deliver end-to-end programs from assessment and strategy to deployment and advisory, with emphasis on data-driven fan engagement and commercial growth.

📋 Description

• Front line support for the N3XT client base - Multi-channel support (email, chat, via Intercom) • Contribute to the full lifecycle of client support inquiries - These can be product questions, system issues, onboarding inquiries, payment issues, etc. • Work directly with other N3XT teams - Compliance, Bank Operations, Business Development, Engineering and Infrastructure as a means to fully supporting the client base • Assist in the client onboarding process - Work with internal teams to further define and streamline onboarding processes across new and existing client segments • Support client and vendor integration efforts using API technologies, working directly with software engineers and technical teams. This includes maintaining the client integration process - Testing tools and strategies, certification workflows and processes through go live and BAU • Identify application issues that lead to user problems through periodic testing of new and existing versions of the N3XT application and APIs - Work directly with Engineering teams to assist in debugging • Assist in the creation and maintenance of public documentation - FAQs, User Guides, API Documentation • Support efforts in overall process improvement and automation

🎯 Requirements

• Bachelor’s degree or 1-3 years of experience working in a customer support, integration or onboarding role • Previous experience working in banking, financial services or fintech is a plus • Previous experience working with Intercom is a plus • Previous experience working with KYC/Onboarding systems and processes is a plus • Experience working with, or knowledge of, APIs is a plus • Experience working with AI tools to solve technical problems is a plus • Basic scripting and/or query experience is a plus • Strong desire to continuously improve on, and automate, manual and repetitive tasks • Entrepreneurial in nature - A desire to take pride in high value work while largely working independently is strongly preferred • Previous startup experience is a plus

🏖️ Benefits

• Competitive salary • Professional development support