Senior Staff Engineer, ServiceNow – ITSM, Scripting

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🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nagarro

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Nagarro is a global leader in digital engineering and technology consulting. The company helps clients become innovative, digital-first businesses by leveraging technology to drive business breakthroughs. Known for its entrepreneurial agility and CARING mindset, Nagarro offers a wide range of services, including digital engineering, intelligent enterprise solutions, and experience and design services. With over 17,900 employees across 37 countries, Nagarro collaborates with industry leaders to accelerate digitalization and technology-led innovation.

📋 Description

• Design, develop, and implement ServiceNow solutions aligned with business and customer requirements • Configure and customize ServiceNow ITSM applications and related platform capabilities • Develop custom applications, workflows, Flow Designer flows, and automation solutions • Build and maintain integrations using REST APIs, SOAP web services, Integration Hub, and MID Server • Implement and maintain ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications • Design scalable, reusable, and maintainable ServiceNow components following platform best practices • Participate in solution architecture discussions and provide technical recommendations • Perform code reviews and ensure adherence to development standards and governance guidelines • Mentor and support junior developers to enhance team capabilities • Support ServiceNow upgrades and ensure application compatibility across releases • Troubleshoot production issues and optimize platform performance and stability • Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions • Participate in Agile ceremonies including sprint planning, estimation, demos, and retrospectives • Drive continuous improvements and ensure successful delivery of ServiceNow projects

🎯 Requirements

• 7.5+ years of experience • Strong experience in ServiceNow ITSM implementation, customization, and development • Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications • Strong ServiceNow development experience using JavaScript and Glide APIs • Experience developing custom scoped applications using App Engine • Hands-on experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications • Experience developing integrations using REST APIs, SOAP services, Integration Hub, and MID Server • Strong understanding of ServiceNow ITSM processes and best practices • Experience with Service Portal; exposure to UI Builder will be an added advantage • Experience designing scalable and reusable ServiceNow solutions for enterprise environments • Exposure to CSM or other ServiceNow modules is preferred • Strong analytical, troubleshooting, and problem-solving skills • Excellent communication and stakeholder management skills • Ability to mentor junior developers and work in an Agile delivery environment • CSA certification along with any two ServiceNow Mainline Certifications is mandatory • Bachelor’s or master’s degree in computer science, Information Technology, or a related field

🏖️ Benefits

• Remote work • Dynamic and non-hierarchical work culture • Mentoring and support for junior developers • Opportunities to work on products, services, and experiences at scale across devices and digital platforms