Supervisor, Global Client Success

🕒 May 15

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NAMSA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare Insurance • Biotechnology • Pharmaceuticals

NAMSA is a global leader in medical device testing and research, offering comprehensive consulting, preclinical research, clinical research, and testing services for medical device and IVD manufacturers worldwide. With a team of over 1,400 specialists and state-of-the-art labs across North America, Europe, and Asia, NAMSA conducts extensive testing to ensure the safety, efficacy, and compliance of medical devices. The company provides strategic consulting on regulatory submissions and market strategies, helping clients navigate complex regulatory landscapes efficiently and effectively. Founded in 1967, NAMSA is trusted by manufacturers to deliver high-quality services from concept to commercialization.

📋 Description

• Supervises day-to-day activities of the Global Client Success team • Coordinates and supervises workload distribution for CSS, Sr CSS, and/or CSM associates • Develops, delivers, and maintains training programs for new hires • Oversees the laboratory submission help desk function • Provides escalation and advanced case support for complex client issues • Supports deployment and operational maintenance of the new client portal • Responsible for implementing NAMSA client portals • Monitors and reports operational KPIs of the team • Serves as a liaison between Commercial, IT, and Laboratory Operations • Identifies and escalates operational or client-related issues appropriately.

🎯 Requirements

• Bachelor’s degree required • Minimum 3 years management experience • Minimum 5 years client facing/service experience preferred • Software implementation experience preferred • Ability and flexibility to manage OUS NAMSA Associates and clients, and adapt to different time zones.

🏖️ Benefits

• Paid time off • Professional development