Client Relationship and Expansion Consultant

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Nasajon Sistemas

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1982

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

Nasajon Sistemas is a Brazilian enterprise software company with over 40 years in the market that develops and delivers integrated ERP solutions focused on accounting, financial, fiscal and payroll management. It serves businesses across segments (retail, distribution, industry, services) and specialized accounting firms, offering modules for contabilidade, financeiro, fiscal, folha, PDV, estoque, compras and BPO-focused services. Nasajon also provides an AI platform (ANA) for payroll/BPO efficiency, implementation and support services, and training for customers to ensure compliance with Brazilian tax legislation and digital transformation.

📋 Description

• Manage a portfolio of clients, maintaining a close, consultative relationship. • Conduct regular meetings to understand objectives, challenges, and opportunities. • Identify revenue expansion opportunities (upsell and cross-sell). • Proactively work on customer retention to reduce churn risk. • Develop action plans for at-risk customers. • Monitor account health indicators (Health Score, NPS, product usage, delinquency, etc.). • Collaborate with Sales, Support, Finance, and Product teams to ensure the best customer experience. • Record and track all interactions in the CRM. • Track individual metrics for satisfaction, retention, and account growth.

🎯 Requirements

• Bachelor's degree completed or in progress • Employment type: CLT (Brazilian labor contract) • 100% remote • Flexible working hours with a focus on deliverables

🏖️ Benefits

• Food allowance (Vale Alimentação - VA) • Meal voucher (Vale Refeição - VR) • Health insurance • Digital Hospital (telemedicine service) • Dental plan • Wellhub • Corporate agreement with Sesc • Life insurance • Funeral assistance