Professional Services Consultant

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NedGraphics Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1978

🤝 B2B

👗 Fashion

B2B • Fashion

NedGraphics Software is a provider of specialized CAD/CAM textile design software and Adobe plug-ins used by designers and manufacturers in fashion, apparel, home furnishings, carpet and flooring. Their desktop applications and integrations support print, woven, knit and tuft design workflows—enabling color management, simulation, virtual sampling, and streamlined production handoff to reduce waste and speed time-to-market. NedGraphics primarily serves professional design teams and manufacturers with B2B software solutions and design tools.

📋 Description

• Assist with pre-sales activities including presentations to both small/medium and enterprise customers • Support the organization of company initiatives such as webinars, trade show preparation, marketing rollouts, etc. • Support post-sales activities including but not limited to customer onboarding, technical and consulting support, and overall account and relationship management • Develop strong understanding of client’s business needs and goals • Strategically pursues new opportunities for account growth with existing clients by establishing credibility and aligning Optitex products to customer needs • Ensure that products and services are delivered to the client’s satisfaction on time, within scope, and budget • Assists in preparing presentations, RFI's, and RFP's, etc. • Communicate the progress of customer implementations to internal and external stakeholders • Conduct periodic quality control testing to ensure that the solutions are meeting the quality standards • Actively seeks and tracks customer feedback on implementations and services • Represent the voice of the customer in product, service, and workflow design • Achieve and maintain a comprehensive understanding of the full line of software and services provided • Help customers meet their goals by effectively utilizing our solutions and services to their full potential

🎯 Requirements

• Minimum 3 to 5-year work experience in Automotive Trim design and development (or similar), with ample knowledge of pattern making and related processes • Experience with 2D/3D pattern software (Gerber, Lectra, etc.) • Experience with Adobe Illustrator/Photoshop for fashion and textile design • Knowledge CAD/CAM design software (Nedgraphics, Kaledo, etc.) a bonus • Excellent communicator and team player • Ability to prioritize tasks and meet deadlines • Good organizational skills detail oriented • Fast learner encompassing a wide range of software • Help Desk / Technical Support with great problem-solving skills • Work remotely with possible travel required • Portuguese and Spanish speaking required with English speaking an additional bonus.