Customer Service Agent, Train Attendant

Job not on LinkedIn

🕒 January 8

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

National Express Rail GmbH

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🚗 Transport

👥 B2C

Transport • B2C

<National Express Rail GmbH> is a regional passenger rail operator in North Rhine-Westphalia, Germany. It operates multiple Regional-Express (RE) and Regionalbahn (RB) lines including services branded as Rhein-Ruhr-Express (RRX), and provides ticketing, timetable information, passenger services, fleet management and coordination of infrastructure works and disruptions. The company serves commuters and leisure travelers, manages customer service and recruitment for operational and administrative roles, and focuses on delivering reliable regional mobility.

📋 Description

• Provide friendly, helpful and professional service to passengers on our RRX lines • Inform passengers about the route and connecting trains via announcements on board and by giving personal information • Conduct ticket inspections and record passengers without a valid ticket; sell tickets using a mobile sales device within the applicable fare and carriage conditions • Maintain safety and order on the train in accordance with applicable house rules • Operate on-board technical service equipment and remedy minor faults • Assist and support passengers with reduced mobility during boarding and alighting • Ensure proper handling and submission of lost property and assist with storage of luggage and bicycles

🎯 Requirements

• Completed training/qualification as a Customer Service Agent (m/f/d) in local passenger transport desirable • Full documentation of qualification as a Safety and Service Specialist (m/f/d) in public transport is an advantage; alternatively willingness to participate in internal training • Ideally certified in the expertise examination according to §34a GewO, current first-aid training, fire protection training and de-escalation training, BuP training • Confident command of the German language, both spoken and written, and basic knowledge of English • Neat appearance and enjoyment of working with people, including in challenging situations • Service-oriented approach, reliability and ability to work in a team • Resilience, assertiveness and a sense of responsibility • Flexibility and willingness to work shifts and alternating duties, including nights, weekends and public holidays • Car and driving license advantageous

🏖️ Benefits

• GDL collective agreement • Assignments close to home • Job security • Good career opportunities • Modern and safe vehicles • Personal working environment