Customer Service Representative, Train Attendant

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🕒 March 10

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National Express Rail GmbH

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🚗 Transport

👥 B2C

Transport • B2C

<National Express Rail GmbH> is a regional passenger rail operator in North Rhine-Westphalia, Germany. It operates multiple Regional-Express (RE) and Regionalbahn (RB) lines including services branded as Rhein-Ruhr-Express (RRX), and provides ticketing, timetable information, passenger services, fleet management and coordination of infrastructure works and disruptions. The company serves commuters and leisure travelers, manages customer service and recruitment for operational and administrative roles, and focuses on delivering reliable regional mobility.

📋 Description

• Friendly, helpful and competent service for passengers on our RRX lines • Informing passengers about the route and connections via on‑board announcements and personal inquiries • Conducting ticket checks and recording passengers without a valid ticket • Maintaining safety and order on board in accordance with the applicable house rules • Operating technical service equipment on the train and remedying minor faults • Assisting and supporting passengers with reduced mobility when boarding and alighting • Ensuring the handling and handover of lost property and assisting with the stowage of luggage and bicycles

🎯 Requirements

• Completed training/qualification as a Customer Service Representative (m/f/d) in local passenger transport desirable • Full documentation of completed qualification as a Safety and Service Specialist (m/f/d) in public transport is an advantage; alternatively willingness to undertake internal training • Ideally: certification from the Sachkundeprüfung according to Section 34a GewO, up-to-date first aid training, fire safety training, de-escalation training and BuP training • Confident command of German, both spoken and written, and basic knowledge of English • Neat appearance and enjoyment of working with people, including in difficult situations • Service-oriented approach, reliability and the ability to work in a team • Resilience, assertiveness and a strong sense of responsibility • Flexibility and willingness to work shifts and alternating schedules, including nights, weekends and public holidays • Own car and driving licence are an advantage

🏖️ Benefits

• GDL collective agreement (GDL collective bargaining agreement) • Assignments close to home • Job security • Good career opportunities • Modern and safe vehicles • Personal working environment