NatWest Group
10,000+ employees
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
NatWest Group is a leading banking and financial services organization based in the United Kingdom. The company is committed to supporting its customers and communities, focusing on building strong relationships and delivering a range of financial products and services including commercial banking, wealth management, and risk management. With a global presence across multiple continents, NatWest Group also emphasizes the importance of its employees, providing opportunities for professional development and a supportive work environment.
Incident Manager
🕒 May 20
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NatWest Group
10,000+ employees
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
NatWest Group is a leading banking and financial services organization based in the United Kingdom. The company is committed to supporting its customers and communities, focusing on building strong relationships and delivering a range of financial products and services including commercial banking, wealth management, and risk management. With a global presence across multiple continents, NatWest Group also emphasizes the importance of its employees, providing opportunities for professional development and a supportive work environment.
📋 Description
• Take responsibility for one of the key divisions • Facilitate incidents by providing support for domain leaders • Ensure timely resolution of incidents • Maintain accurate records and communication of status to clients and stakeholders • Facilitate the Post Incident Review process • Support analysis of incident data • Collaborate with Engineering, Product, Operations and other departments
🎯 Requirements
• Proven experience in a similar role within a technology organisation • Experience dealing with clients, regulators, third-party vendors, and/or payment schemes • Ability to cultivate and maintain strong, effective internal and external working relationships • Strong analytical and problem-solving skills • Experience handling all types of incidents, including major incidents
🏖️ Benefits
• Professional development • Supportive and cooperative environment • 24/7 on-call rota
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