Customer Engineer

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NCR Atleos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

🏦 Banking

💳 Fintech

🏢 Enterprise

Banking • Fintech • Enterprise

NCR Atleos is a company focused on expanding self-service financial access with innovative digital-first technologies, catering to thousands of financial institutions and retailers globally. With its leading ATM-as-a-Service offerings, NCR Atleos reduces costs and complexity through a comprehensive end-to-end ATM outsourcing solution. It operates the world's largest independent global ATM network, providing unmatched managed services and market-leading ATM software. The company pioneers in self-service technologies, including card-free cash access and mobile cash withdrawal, aimed at transforming operations and delivering exceptional customer experiences. NCR Atleos continues to pioneer innovations in the fintech and banking sectors.

📋 Description

• Install, maintain, repair, and upgrade customer equipment and related hardware, software, and network components • Perform diagnostics, troubleshooting, and corrective maintenance to restore service and minimize downtime • Provide technical support across customer environments and third-party technologies • Maintain day-to-day customer relationships, communicate service updates, and escalate issues as required • Diagnose problems using service requests, system observations, and customer feedback to identify root causes and implement solutions • Own customer issues through resolution in accordance with service level agreements (SLAs) • Complete maintenance, service, and activity reports while ensuring compliance with operational and safety procedures

🎯 Requirements

• Offers of employment are conditional upon passage of screening criteria applicable to the job • Ability to install, maintain, repair, and upgrade customer equipment and related hardware, software, and network components • Ability to perform diagnostics, troubleshooting, and corrective maintenance • Ability to provide technical support across customer environments and third-party technologies • Ability to diagnose root causes and implement solutions • Ability to manage customer issues through resolution in accordance with SLAs • Compliance with operational and safety procedures