Bilingual Patient Services Representative – Virtual Assistant

Job not on LinkedIn

🔥 49 minutes ago

🌐 Colombia, Costa Rica – Remote

🇨🇴 Colombia – Remote 🇨🇷 Costa Rica – Remote

💵 $1k - $1.3k / month

⏰ Full Time

🟢 Junior

👨‍💼 Executive Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nearshore Business Solutions

WebsiteLinkedInAll Job Openings

1 - 10 employees

📣 Marketing

⚖️ Legal

📦 Logistics

Marketing • Legal • Logistics

Nearshore Business Solutions is a company that specializes in connecting U. S. businesses with top-tier remote talent from across Latin America. By offering services in hiring software and technical specialists, sales professionals, finance and HR personnel, digital marketing experts, and customer service representatives, they streamline the recruitment process across various industries. The company also provides legal compliance support, market analysis, and employer of record services, ensuring a seamless and efficient hiring experience.

📋 Description

• Answer approximately 30 inbound patient calls per day and respond to general questions • Schedule and coordinate patient appointments while maintaining accurate information • Look up patient records and navigate digital systems to locate relevant information • Receive documents through digital eFax and upload them accurately into appropriate patient records/systems • Support basic administrative tasks, follow-ups, and document management • Maintain confidentiality and handle patient information responsibly • Use VoIP, digital eFax, patient portals, and other clinic systems • Remotely support New Jersey clinics and reduce administrative workload for medical staff

🎯 Requirements

• Fluent Spanish and professional/fluent English communication skills • 1–4 years of experience in customer service, virtual assistance, call center, or administrative support • Strong phone-based customer service and communication skills • Clear, empathetic, and patient-focused communication style • Comfortable learning and navigating digital tools and multiple systems • Ability to work consistently from 9:00 AM–5:30 PM EST • Basic understanding of confidentiality and appropriate handling of sensitive information • Previous experience supporting healthcare organizations, clinics, or medical offices (preferred) • Familiarity with medical terminology, patient records, EHR systems, or AthenaHealth (preferred) • Experience handling high-volume inbound calls (preferred) • Prior experience working with eFax, VoIP phone systems, or patient portals (preferred) • Experience supporting elderly patients or other sensitive patient interactions (preferred) • Previous remote work experience (preferred) • HIPAA awareness or experience working in a regulated environment (preferred)