Professional Services Consultant

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NedGraphics Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1978

💼 Consulting

📣 Marketing

🏭 Manufacturing

Consulting • Marketing • Manufacturing

NedGraphics Software is a provider of specialized CAD/CAM textile design software and Adobe plug-ins used by designers and manufacturers in fashion, apparel, home furnishings, carpet and flooring. Their desktop applications and integrations support print, woven, knit and tuft design workflows—enabling color management, simulation, virtual sampling, and streamlined production handoff to reduce waste and speed time-to-market. NedGraphics primarily serves professional design teams and manufacturers with B2B software solutions and design tools.

📋 Description

• Assist with pre-sales activities, including delivering presentations to small/medium-sized customers and large enterprises • Support the organization of company initiatives such as webinars, trade show preparation, marketing launches, etc. • Support post-sales activities, including, but not limited to, customer onboarding, technical and consultative support, and general account and relationship management • Develop a strong understanding of clients' business needs and objectives • Strategically pursue new account growth opportunities with existing clients by building credibility and aligning Optitex products with customer needs • Ensure products and services are delivered to the customer's satisfaction, on time, within scope, and within budget • Assist in preparing presentations, RFIs, RFPs, etc. • Communicate the progress of customer implementations to internal and external stakeholders • Perform periodic quality control tests to ensure solutions meet quality standards • Actively solicit and follow up on customer feedback regarding implementations and services • Represent the voice of the customer in product, service, and workflow design • Achieve and maintain a comprehensive understanding of the full range of software and services offered • Help customers achieve their goals by enabling them to use our solutions and services to their full potential

🎯 Requirements

• Minimum of 3 to 5 years of professional experience in automotive trim design and development or a similar area, with broad knowledge of modeling and related processes • Experience with 2D/3D modeling software (Gerber, Lectra, etc.) • Experience with Adobe Illustrator/Photoshop for fashion and textile design • Knowledge of CAD/CAM design software (Nedgraphics, Kaledo, etc.) is a plus • Excellent communication skills and a strong team player • Ability to prioritize tasks and meet deadlines • Strong organizational skills and attention to detail • Quick learner, comfortable working with a wide range of software • Help Desk / Technical Support experience with strong problem-solving skills • Remote work with possible travel requirements • Fluent Portuguese and Spanish required; English is an additional advantage