VIP Account Manager, English Speaking

🔥 4 hours ago

🌐 Philippines, Thailand, +2 more countries – Remote

🇵🇭 Philippines – Remote 🇹🇭 Thailand – Remote 🇻🇳 Vietnam – Remote 🇰🇭 Cambodia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Neo Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

👥 HR Tech

Consulting • Marketing • HR Tech

Neo Group is an employee-focused company that prioritizes the growth and wellbeing of its team, cultivating a dynamic and inspiring work environment across the globe. With a diverse workforce of over 1,000 employees from 40 nationalities, Neo Group emphasizes creating a healthy workplace and celebrates festive occasions to foster a sense of community. The company is committed to nurturing talent and skills globally, ensuring a rewarding career adventure for its staff.

📋 Description

• Build and maintain strong relationships with the client's VIP customers • Provide exceptional service and support reflecting client brand standards • Engage proactively with VIP customers to understand their needs, preferences, and gameplay goals • Provide tailored recommendations and bespoke offers to maximize satisfaction and brand loyalty • Serve as the primary liaison for English-speaking VIP customers • Address inquiries and resolve platform or account issues • Collaborate with internal cross-functional teams to deliver VIP experiences, event invitations, promotions, and rewards • Monitor and analyze VIP customer activity and behavior to identify engagement and retention opportunities • Develop, align, and execute VIP customer acquisition and retention strategies • Track industry trends and best practices in VIP account management • Work shifts aligned with UTC+10 to UTC+13 time zones

🎯 Requirements

• Near perfect English, both written and spoken, as this will be the only language used during operations • Previous experience in VIP account management or a similar customer-facing role • Strong relationship-building and communication skills • Customer-centric mindset with a passion for delivering exceptional service • Excellent problem-solving and conflict resolution skills • Ability to multitask and work efficiently in a fast-paced environment • Strong analytical skills, with the ability to interpret data and drive insights • Experience in the iGaming, entertainment, or another fast-paced industry is a plus

🏖️ Benefits

• Vibrant community with over 40 nationalities across 8 global locations • Hyper-growth and scale-up environment • Professional growth opportunities • Collaborative workplace • Diversity-focused team environment