Customer Support Representative

🕒 April 1

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NeoWork

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

📋 Description

• Handle customer inquiries and provide accurate, complete, and timely information or solutions • Effectively manage and resolve customer complaints • Collaborate with internal teams to address customer needs and provide comprehensive solutions • Maintain a high level of product and service knowledge to effectively support customers • Document and track customer interactions and relevant information in our system • Contribute to the development and improvement of customer support processes and procedures • Meet and exceed individual and team performance targets

🎯 Requirements

• At least 1 year of proven experience in a customer support or related role • Excellent verbal and written communication skills • Strong problem-solving and decision-making abilities • Empathetic and patient, with a genuine desire to help customers • Ability to adapt to changing environments and handle multiple tasks simultaneously • Proficient in using customer support software and tools • Strong attention to detail and accuracy • Owned computer or laptop and stable internet connectivity. • Knowledgeable in Office 360, Google Apps, and client-facing communication.

🏖️ Benefits

• We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA. • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • This is a 100% home-based position • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives are provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.