Onboarding Specialist

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🔥 0 minutes ago

🌐 Colombia, Venezuela – Remote

🇨🇴 Colombia – Remote 🇻🇪 Venezuela – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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NeoWork

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

📋 Description

• Guide partners through the onboarding process and help them complete listings accurately and efficiently • Review and perform listing QA to ensure details, content, and information meet quality standards • Assist partners with listing details, updates, corrections, and other platform-related needs • Provide after-sales support and respond to partner questions or concerns through email, chat, and other communication channels • Follow up with partners to complete outstanding onboarding or listing requirements • Maintain accurate records and documentation of partner interactions and listing status • Identify listing issues or gaps and proactively resolve them with partners • Build and configure AI chatbots for onboarding and customer support • Improve onboarding workflows and processes • Collaborate with internal teams to resolve partner and listing-related issues

🎯 Requirements

• Experience in customer support, onboarding, account management, or administrative operations • Strong attention to detail when reviewing and managing listing information • Strong written and verbal communication skills • Comfortable using chat, email, and CRM/platform tools • Ability to manage multiple partner requests and follow-ups while staying organized • Familiarity with CRM software and sales productivity tools • High level of professionalism and confidentiality • Self-motivated and results-driven • Owned computer or laptop and stable internet connectivity • Knowledge of Office 360, Google Apps, and client-facing communication • Strong problem-solving skills and proactive approach to customer support • Comfortable learning and working with AI tools and chatbot platforms • Experience with listing management, e-commerce, marketplaces, or similar platforms is a plus

🏖️ Benefits

• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • This is a 100% home-based position • Mental health days • Performance-based incentives in addition to the base salary • Annual review and appraisal process • Opportunities for professional growth and advancement within the company