Field Service Technician

Job not on LinkedIn

🔥 12 hours ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 25%

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Logo of Nestle

Nestle

5001 - 10000 employees

🍽️ Food & Beverage

🏭 Manufacturing

📦 Logistics

Food & Beverage • Manufacturing • Logistics

Nestle is a Swiss multinational food and beverage company that produces and markets a wide range of packaged foods and beverages, including coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care brands. The company sells its products globally through retail and foodservice channels, operates extensive manufacturing and supply-chain operations, and focuses on nutrition, health, and wellness initiatives.

📋 Description

• Deliver field service through troubleshooting, repair, preventive maintenance, installation support, and functional testing • Build relationships with Key Accounts, HoReCa, B2B, and customer-site stakeholders • Manage service recovery and customer-impacting escalations through resolution • Use structured fault finding and evidence-based testing to improve first-time fix quality and reduce repeat repairs • Share field insights and support state TSP performance, events, and service runs • Help colleagues and service partners develop technical capability • Support customers across metro, regional, and remote locations in Australia and New Zealand • Report directly to the Technical Manager

🎯 Requirements

• Proven hands-on field service experience with coffee machines, commercial equipment, or a similar electrical or mechanical environment • Strong customer-facing communication skills • Confidence supporting B2B customers, service recovery, and complex situations • Restricted electrical licence or relevant electrical or mechanical trade qualification • Valid driver’s licence • Safety-first mindset and strong attention to detail • Ability to work independently while keeping stakeholders informed • Flexibility to support metro, regional, and remote work • Willingness to travel as required • Full working rights in Australia • Successful completion of pre-employment checks, including health checks

🏖️ Benefits

• Receive a Nespresso machine • Monthly credit for Nespresso products • Exclusive staff discounts across the Nespresso range • Annual bonus incentive program • Company vehicle and petrol • Additional days of leave to support health and wellbeing • Training, mentoring and continuous personal development opportunities • Quarterly staff recognition through GreatNes awards

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