Product Support Representative I

🕒 4 days ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Net Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Net Health is a healthcare software company that provides specialized electronic health record (EHR/EMR) systems and advanced analytics for wound care, rehab therapy, value-based care, and occupational health. With over 30 years of experience, Net Health offers SaaS-based EHR solutions, predictive and clinical analytics, patient engagement tools, and system integrations designed to improve clinical outcomes, streamline workflows, ensure compliance, and optimize financial performance for healthcare providers across care settings.

📋 Description

• Responding to product application support questions from customers regarding the company’s software • Analyzing problems with software applications to identify problem area(s) and recommend corrective action • Recommending solutions to customer application questions • Utilizing specialized domain expertise related to the specific application of the software to resolve customer problems • Establishing and maintaining systems that provide answers to common questions and problems • Interacting with clients to process information in response to inquiries • Troubleshooting client issues, including downloading and updating software dependencies • Researching required information using available resources • Providing internal feedback to resolve issues and enhance product based on client needs • Handling inbound calls and creating cases within service level window • Participating in regularly scheduled internal training

🎯 Requirements

• High School Diploma or equivalent GED • 0-2 years’ experience in a client service or technical support role • User of Microsoft Office • 0-2 years’ experience with common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, etc.)

🏖️ Benefits

• Work-from-anywhere environment • Unlimited PTO • Comprehensive Benefits Package • Employee Resource Groups • Casual Dress Code • Prioritized Employee Wellness • Diversity and Inclusion • A Voice • New Hire Support • Career Development • Educational Assistance • Employee Referral Bonus • Progressive Parental Leave