Customer Onboarding Manager

Job not on LinkedIn

November 23

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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NetVendor

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Real Estate • Compliance • SaaS

NetVendor is a company specializing in vendor management and compliance solutions tailored exclusively for the real estate industry. They provide tools and services to property management companies (PMCs) that help manage vendor networks, reduce vendor-related risks, and streamline property maintenance operations. Their offerings include NetVendor Compliance, a service for vendor credentialing and risk management, and NetVendor Maintenance, which enhances property maintenance with mobile solutions, digital inspections, and resident engagement features. NetVendor aims to simplify and digitize property management processes, improving efficiency for multifamily property management and ensuring seamless operations from vendor sourcing to maintenance tasks.

51 - 200 employees

🏠 Real Estate

📋 Compliance

☁️ SaaS

💰 $52M Series C on 2000-05

📋 Description

• Serve as the main point of contact for new PMC customers from contract signature through vendor activation • Lead structured kickoff meetings to define success criteria, timeline, and roles across both PMC and NetVendor teams • Work with Sales and the Director of Customer Growth to transition new accounts with complete context, defined success criteria, and clear expectations • Drive customer engagement through regular updates, proactive guidance, and milestone tracking • Partner with Operations to coordinate account provisioning, integrations, and data setup • Maintain customer momentum and excitement through proactive communication and issue resolution • Ensure PMCs are vendor-ready and equipped to drive vendor enrollment campaigns internally • Collaborate with Customer Relationship Managers (CRMs) to create adoption plans and ensure a seamless handoff into ongoing relationship management • Track and report on key onboarding KPIs, including time-to-launch, vendor enrollment rates, and customer satisfaction • Identify risks or bottlenecks early and take corrective action to keep launches on track • Provide structured feedback to Product, Operations, and Enablement teams on process improvements and documentation to scale onboarding efficiency • Deliver a best-in-class onboarding experience that reinforces NetVendor’s value and accelerates revenue realization.

🎯 Requirements

• 5+ years of experience in customer onboarding, implementation management, or customer success in a B2B SaaS environment • Proven ability to lead customer-facing implementations with measurable outcomes (time-to-value, adoption rates, satisfaction) • Exceptional project management and communication skills, able to coordinate multiple stakeholders and timelines • Strong executive presence and comfort facilitating kickoff meetings and client updates • Experience partnering with Sales, Operations, and Customer Success to ensure seamless handoffs • Data-driven mindset with comfort using project management or CRM tools for tracking progress and reporting results • Organized, empathetic, and energized by helping customers achieve success and realize revenue quickly.

🏖️ Benefits

• Medical, dental, and vision insurance • Health Savings Account • Long- and short-term disability insurance • Free basic life insurance • Generous paid time off policy • Paid holidays: 7 per year + 1 floating holiday • Maternity Leave • 401(k) with company match • Employee Assistance Program