Director – Business Operations

🕒 July 21

🏈 Alabama, South Carolina, +1 more states – Remote

🏈 Alabama – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

⚙️ Business Operations

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

Neumo is a leading government automation and cloud software platform that powers transactions and interactions between government agencies and the communities they serve. Neumo offers a unified SaaS platform and specialized products for revenue and tax compliance, payments and revenue management, DMV self-service kiosks, court and justice solutions, land and vital records, ID verification, eSignatures, reporting/analytics, and IT managed services. Trusted by 4,500+ state and local agencies across North America, Neumo processes hundreds of millions of transactions and helps agencies collect and manage public revenue and services.

📋 Description

• Partners with the EVP/GM, Lines of Business and Finance leadership on revenue strategy and critical strategic and operational initiatives designed to improve and maximize revenue acquisition, retention and growth. • Implement objectives that reflect the company’s business goals and identify opportunities for process improvement • Assist in high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the teams • Maintains a holistic view of our operations and associated technology, e.g. Salesforce, CPQ, Replicon ServiceNow etc. • Facilitates successful implementation of new programs through the teams by ensuring that a well-defined, efficient process is in place for launch • Drives continuous process improvement across sales and revenue functions • Leads a change management process to build organizational understanding of proposed changes, establishes support from key leadership stakeholders • Works closely with leadership to define the optimal performance measurements and performance management programs required to ensure sales success • Aligns reporting, training, and incentive programs with performance management priorities • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree (Communications, Business Administration, Finance, or Economics a plus) • 10+ years in State and local SW Services implementation and Support • 5+ years of experience leading projects end-to-end that require strategic and creative thinking • Strong interpersonal skills with the ability to influence and lead cross-functional teams as well as make effective and timely decisions • Ability to work across diverse teams and stakeholders to identify needs and synthesize information to develop a strategic action plan • Experience in project SOW, pricing and contract review and implementation • Proactive and creative problem-solving skills, with the ability to think strategically to identify problems and recommend effective plans of action • Strong communication skills; capable of conveying complex information to a broad audience, including but not limited to preparing executive-level documents and developing presentation materials that can be shared across different levels of the company • Knowledge or familiarity with Salesforce, Replicon, ServiceNow, CPQ and Excel • An innate drive to innovate and optimize the use of available resources • Comfort with adapting and adjusting to multiple demands, shifting priorities and rapid change • Travel expected 25% of time

🏖️ Benefits

• Neumo offers a competitive benefits and compensation package