Coordination Manager

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

🔒 Cybersecurity

B2B • Enterprise • Cybersecurity

New Era Technology is a technology services firm that delivers end-to-end IT solutions for organizations, including modern workplace collaboration, enterprise networking and infrastructure, cloud and application modernization, AV design and integration, and managed services. The company provides cybersecurity and physical security services, AI strategy and intelligent automation, and professional field and deployment services, serving industries such as enterprise, healthcare, government, education, retail, and banking. New Era positions itself as a B2B partner that combines consulting, implementation, and ongoing managed support to modernize customers’ digital and physical technology environments.

📋 Description

• Lead work order execution and drive continuous improvement initiatives. • Optimize operational processes and ensure alignment with PMO standards. • Provide leadership, coaching, and support to Service Coordinators and team members. • Manage escalations and complex operational issues. • Analyze KPIs and performance metrics to identify improvement opportunities. • Collaborate with stakeholders and cross-functional teams to enhance service delivery. • Implement risk, quality, and compliance practices to support operational excellence. • Stay informed on industry trends and best practices to drive innovation.

🎯 Requirements

• Must have 3 – 5+ years’ experience in a project, operations, or service delivery environment. • Proven ability to manage and coordinate multiple workstreams simultaneously. • Experience troubleshooting and resolving operational, project-related, and escalated issues. • Proven leadership, coaching, or mentoring experience. • Strong stakeholder management and relationship-building skills. • Demonstrated success driving operational excellence and process improvement initiatives. • Strong ability to analyze KPIs and implement data-driven improvements. • Excellent verbal and written communication skills. • PMP certification or an equivalent professional project management qualification is highly regarded.

🏖️ Benefits

• Day 1 HMO + 1 free dependent • Health and Wellness Reimbursement Benefits • Sunlife Group Insurance • Company Salary Loans • Government contributions • Assistance with government loan payments • 13th month pay • Night differentials pay • Holiday pay (for hours worked on holidays) • Mandated Leaves • Work equipment provided