
501 - 1000 employees
💼 Consulting
🏥 Healthcare
🛡️ Insurance
Consulting • Healthcare • Insurance
NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.
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501 - 1000 employees
💼 Consulting
🏥 Healthcare
🛡️ Insurance
Consulting • Healthcare • Insurance
NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.
• Lead, coach, and mentor a team of Software Engineers providing project professional services for customers • Implement and develop ServiceNow customizations based on functional and technical requirements, leading practices, and internal code standards • Interface with end-users and key stakeholders to gather systems requirements for SecOps applications • Customize ServiceNow applications and support rollout of new features and modules, including application UI, workflows, and business logic • Configure REST/SOAP integrations between ServiceNow and other applications • Guide customers in understanding technical solutions for business requirements • Interact with technical SMEs to gather environment information for service map and event work • Reflect impact assessment rules in service maps and validate them with technical SMEs and stakeholders • Participate in user acceptance testing of maps, impact rules, and event management work • Promote update sets and data across applicable ServiceNow environments • Remediate production incidents related to the role’s scope • Align map/event work with the existing ServiceNow technical lead to maintain consistent shared patterns • Maintain operational documentation and SOPs to reduce support risk and inefficiency
• 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow SecOps • Strong experience in SecOps, Platform, Catalog & Custom applications • Experience integrating ServiceNow with other systems/platforms using mid servers and cloud-to-cloud integrations • Experience with SOAP and REST web services integrations, including bi-directional automated integrations • Experience with data extraction technologies such as JDBC and ODBC, or ETL integrations • Proven experience implementing ServiceNow SecOps, Platform, Service Catalog, Custom applications and Workflows • Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes • Ability to create technical design documents and user documentation • A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience • Willingness and ability to continue education within the ServiceNow platform and beyond • Expected to complete ServiceNow competency certifications and Module Accreditations • Preferred certifications: ITIL Foundation; ServiceNow CSA and CAD
• Official ServiceNow training • Support and guidance to get up to speed on projects • Opportunity to achieve multiple ServiceNow certifications • Equal opportunity and affirmative action workplace • Disability accommodation support
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