Newstel Worldwide
51 - 200 employees
Founded 2015
🛍️ eCommerce
BPO • eCommerce
Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.
Customer Service Agent, Project-Based, Full-Time/Part-Time
🔥 0 minutes ago
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Newstel Worldwide
51 - 200 employees
Founded 2015
🛍️ eCommerce
BPO • eCommerce
Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.
📋 Description
• Respond to customer inquiries regarding orders, payments, deliveries, and general concerns via email and chat • Use customer feedback to help develop new ideas and continuously improve the customer experience • Stay updated on company products, services, and processes to give accurate information • Ensure timely and accurate resolution of customer concerns within agreed SLAs • Maintain and update customer records in the system • Follow company guidelines and SOPs to deliver consistent service quality
🎯 Requirements
• Excellent written and spoken English language skills • Previous experience in customer service or email support • Strong communication and interpersonal skills • Comfortable working with technology and computer systems
🏖️ Benefits
• Use Your Own Device
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