Customer Support Specialist – Part-Time

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Wingman Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

🎯 Recruiter

🏠 Real Estate

B2B • Recruitment • Real Estate

Wingman Group is an Australia & New Zealand offshore staffing and operational support provider that connects degree-qualified remote professionals (primarily in the Philippines) with businesses to handle administrative, compliance, back-office, marketing, data, and cybersecurity functions. They specialize in embedding remote teams into real estate, mortgage broking, financial services, buyers agency, and property management operations to help firms scale, improve efficiency, and reclaim time. Wingman also offers process design, recruitment, training, onboarding, and ongoing account management to ensure secure, high-performing offshore support.

📋 Description

• Process and monitor customer orders from placement through delivery • Respond to customer enquiries regarding orders, bookings, payments, delivery tracking, and general support • Coordinate with customers, practitioners, and pharmacy/delivery partners • Follow up on outstanding orders and enquiries • Re-engage previous customers through reminders and follow-up communications • Assist with general administrative tasks and light content-related work as the role evolves

🎯 Requirements

• Excellent written and spoken English • Professional and confident communication skills via email and phone • Reliable, responsive, and available for calls when required • Self-motivated with a proactive approach • Highly organized with excellent attention to detail • Experience using Canva or basic graphic design skills (preferred) • Experience managing or creating social media content (preferred) • Previous experience in health, wellness, telehealth, e-commerce, or order administration (preferred)

🏖️ Benefits

• 20 Paid Time Off • Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract). • Annual Trip – connect with the broader Wingman community in person. • Dedicated Support Contact (CSM) – someone to help you succeed and stay connected. • Access to a Network – collaborate with fellow contractors and onshore specialists. • Opportunities to Upskill – optional sessions, peer learning, and developmental pathways. • More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads. • High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments. • Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes. • Advisory Support – HR, Tax, and setup guidance available to make contracting seamless. • 100% Work-From-Home Contracts – all engagements designed for remote delivery.