Customer Service Representative

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Webflow

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

☁️ SaaS

🌐 Web 3

🛍️ eCommerce

💰 $120M Series C on 2022-03

SaaS • Web 3 • eCommerce

Webflow is a company that provides a visual web development platform to design and build professional websites without code. It enables designers to create and customize websites using a drag-and-drop interface and a powerful CMS, generating clean, production-ready code in the process. Webflow caters to web designers, developers, and businesses looking to streamline their web development process and improve collaboration between teams. Its platform is suited to creating responsive websites tailored to mobile, tablet, and desktop devices, offering a comprehensive solution for users needing creative and technical flexibility in web design.

📋 Description

• At Coconut, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. • We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. • Role: Customer Service Representative • Availability: Part-time - 30 hours/week. • Time Zone: 11 AM to 3 PM EDT + Weekends.

🎯 Requirements

• Respond to customer inquiries via multiple communication channels • Resolve customer concerns, complaints, and service issues in a timely and professional manner • Provide accurate information about products, services, policies, and procedures • Document customer interactions and maintain accurate records in the CRM system • Escalate complex issues to the appropriate team when necessary • Follow up with customers to ensure issues have been resolved satisfactorily • Process orders, returns, refunds, exchanges, or account updates as needed • Maintain a high level of product and service knowledge • Identify customer needs and recommend appropriate solutions • Collaborate with internal teams to improve customer satisfaction and operational efficiency • Meet established service level agreements (SLAs), response times, and quality standards • Customer service with Shopify experience • Available from 11am-3pm EST on weekdays + a few hours on weekends • Must be looking to grow into a full customer service lead managing policy, product feedback, and training AI support flows. • Industry/Tools Experience: Shopify

🏖️ Benefits

• Competitive Salary – We recognize your skills and experience with a great compensation package. • 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? • Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! • US Holidays Off – Enjoy 12 paid US holidays throughout the year. • Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. • Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. • Life Insurance – Our full-time HMO plan includes life insurance for extra peace of mind. • Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. • Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! • Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! • Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.