ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
Customer Support Specialist – Chat, Ticket Support – Gaming
Job not on LinkedIn
🔥 4 minutes ago
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ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
📋 Description
• Deliver exceptional customer service to gamers • Network with talented professionals on one of the most well-known gaming brands • Handle chats and tickets for customer support • Come to work ready to go and fully committed to surpassing expectations
🎯 Requirements
• Experience with high volume customer service • Customer-friendly demeanor with a flexible attitude • Reliable, trustworthy, and dependable • Experience and fluency in English writing • Fast learner, quick to adapt to change • Advanced typing skills - minimum 40 wpm • Experience with web-based research • Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device • A dedicated desktop or laptop computer running Windows 11 or later • At least 16 GB of RAM • A high-quality headset with a noise-canceling microphone • A quiet, distraction-free workspace suitable for handling calls
🏖️ Benefits
• Work remotely • Self-schedule 20 hours per week • Orientation Beginnings: ASAP
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