Healthcare Sales and Support Specialist

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Conduct patient follow-up calls and lead nurturing • Schedule consultations and appointments • Coordinate virtual consultations and calendar management • Manage phone calls and routing through Google Voice • Respond to consultation inquiries submitted through Google Forms • Support administrative task management through Asana • Process prior authorizations and insurance verification • Assist with insurance reimbursement coordination • Prepare itemized receipts and invoices • Support billing-related administrative workflows • Submit out-of-network insurance claims • Educate clients about medical wigs, cranial prosthetics, and hair extension services • Explain financing and payment options professionally and confidently • Help communicate the value of higher-end medical products • Support consultation follow-up and appointment conversion efforts • Provide customer service support across both business lines

🎯 Requirements

• Nursing background or prior clinical healthcare experience strongly preferred • Experience with prior authorizations, insurance verification, and healthcare administrative workflows • Strong customer service and patient communication skills • Previous experience handling appointment scheduling and consultation coordination • HIPAA awareness and professionalism • Comfortable discussing products, pricing, and consultation options confidently • Strong multitasking and organizational ability • Ability to work independently and reduce operational burden on the owner • Compassionate and professional communication style, especially when working with clients experiencing hair loss or medical concerns • Communication Requirements • Clear and professional English communication skills • Minimal to neutral accent preferred for phone-based communication • Strong confidence handling phone calls, follow-ups, and consultation coordination • Professional, empathetic, and patient-focused demeanor • Technical Skills & Systems ExperienceExperience with the following tools is preferred: • Google Forms • Asana • Google Voice or similar phone systems • Administrative organization and workflow management tools • Candidates should also be comfortable learning and managing manual workflows and client communication systems.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.