Newstel Worldwide
BPO • eCommerce
Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.
Dutch-Speaking Customer Service Agent
September 20
🗣️🇳🇱 Dutch Required
Newstel Worldwide
BPO • eCommerce
Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.
📋 Description
• Helping customers across phone, email, live chat, and social media • Resolving queries with speed, care, and consistency • Supporting back-office operations (order updates, supplier coordination, admin) • Collaborating with team members via Slack and shared platforms • Contributing to quality, compliance, and performance goals
🎯 Requirements
• Fluency in Dutch and English, both spoken and written • Own PC/Laptop (Minimum of Core i3 Latest Gen and 8GB RAM) • Stable Internet and back up connection • Based in the Philippines • Previous experience in customer service or contact centres preferred • Zendesk experience is a plus • Willingness to work UK business hours (mid shift) and weekends/holidays • Clear communicator with a calm, customer-first mindset • Tech-confident and ready to learn
🏖️ Benefits
• Remote-first role (Remote/WFH setup for Philippines only) • People-first culture and supportive leadership • Company provides everything else to get set up for success (excluding own device) • Work in a multilingual team supporting a high-profile global client
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